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COOKIE POLICY

PRIVACY AND COOKIE STATEMENT DÜNYAGÖZ

PRIVACY AND COOKIE STATEMENT DÜNYAGÖZ

This is the Privacy and Cookie Statement of Dünyagöz International B.V. (hereinafter: ‘we’, ‘our or ‘us’). In this statement we explain which personal data we collect and use when you visit our website dunyagoz.com We respect the privacy of our visitors and treat any personal data with the utmost care. We encourage you to carefully read this statement.

COLLECTION AND USE OF PERSONAL DATA

Contact form 

If you make use of the contact form on our website, we ask you to provide us with the personal information below. 

If you leave a call-back request: 

  • Name

  • Phone number

We use this information to call you back. We have a legitimate interest to process these personal data, because otherwise we will not be able to respond to your request. 

If you ask a question: 

  • Name

  • E-mail address 

  • Phone number

  • The question and other information that you submit

We use this information to answer your questions either by phone or e-mail. We have a legitimate interest to process these personal data, because otherwise we not be able to respond to your questions. If you have provided health data in the entry field, we will process these data based on your explicit consent.

If you sign up for an information evening:

  • Name

  • E-mail address 

  • Phone number

  • Location, date and time

  • Number of persons attending

We use this information to reserve a spot for you at our information evening and to inform you about the information evening. We have a legitimate interest to process these personal data, because otherwise we will not be able to reserve a spot for you and the other persons attending our information evening. 

If you book a free quick scan or medical eye examination: 

  • Name

  • E-mail address 

  • Phone number

  • Location 

We use this information to book an appointment and to inform you about the appointment. Since these data may be considered health data, we process the data based on your explicit consent. 

Client Support Chat 

If you make use of the chat function on our website, we process all information that you provide to us, such as your name, e-mail address, phone number and the questions you have asked us. 

We use this information to answer your questions and/or provide you with information and we have a legitimate interest to do so. If you have provided health data in the entry field, we will process these data based on your explicit consent.

WITHDRAWING CONSENT 

Health data is being processed on the basis of explicit consent. You have the right to withdraw this consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal. Please find our contact details below. 

RETENTION PERIOD 

We will retain your personal data for the period necessary to comply with the purposes stated in this privacy- and cookie statement, unless a longer retention period is required or permitted by law. 

When leaving a call back request or asking a question via our contact form, your data will be removed no later than 12 months after sending the form. After signing up for an information evening, your data will be removed no later than 12 months after the information evening. The data provided when booking a quick scan or medical eye examination via our contact form, will be removed no later than 12 months. Personal information provided via our client support chat will be retained no later than 12 months.

YOUR RIGHTS 

You have the right to request an overview of the personal data that we have registered about you. You can also request us to change incorrect personal data or remove your personal data. You also have the right to object to the processing of your personal data or request a restriction of the processing of personal data concerning you. Finally, in some situations, you have the right to obtain your personal data, which you have provided to us, in a structured, standard and machine-readable form. 

In order to prevent abuse, we may ask you to identify yourself adequately before answering your request. We strive to respond within one month of receipt to your request. 

COOKIES 

On our website we make use of cookies. A cookie is a small text file that is sent with a page of the website and stored by your browser on the hard drive of your computer, tablet or phone. Thus we can among others combine several queries of pages on our website and analyse user behaviour. 

dunyagoz.com uses the following sorts of cookies:

Functional cookies: these cookies are used to ensure a proper functioning of our website. 

Analytical cookies: these cookies are used to collect web statistics about the way our website is used by its visitors. These statistics are used to improve the functioning of the website for the benefit of our visitors.

Marketing cookies: these cookies are used to follow the online behaviour of our visitors. These cookies are only placed if you give your consent.

Below you will find an overview of the cookies we use, for what purposes and for how long these are stored: 

Cookie

Purpose

Retention period

UniqueID

This cookie is placed by Google Analytics and keeps track of how many unique users visit our website.

One year

__zlcmid

This cookie is placed by Zendesk and is being used to make our live chat plugin work. 

One year

_ga

This cookie is placed by Google Analytics and is used for analysing the purpose of the visits on our website and generates reports on website activity for website administrators and aims to improve the visitor’s experience.

Two years

_gat

This cookie is placed by Google Analytics and is used for analysing the purpose of the visits on our website and generates reports on website activity for website administrators and aims to improve the visitor’s experience.

One day 

_gid

This cookie is placed by Google Analytics and is used for analysing the purpose of the visits on our website and generates reports on website activity for website administrators and aims to improve the visitor’s experience.

One day

_fbp

This cookie is placed by Facebook and keeps track of how many unique users visit our website via Facebook.

90 days  

Cookie-law-bar

This cookie is used for the appearance of the cookie bar and remembers whether visitors have given consent to place cookies on their devices.  

One year 

vm_crawler

This cookie enables visitors of our webiste to jump to a link or webpage.

One day 

THIRD PARTY WEBSITES 

On our website buttons are included to share, like or promote web pages on social networks like Facebook, LinkedIn, Twitter, Instagram and YouTube. These buttons work through snippets of code from social media themselves. Cookies are placed through this code. 

Please read the privacy statement of these respective parties (which may change regularly) to see what they do with your (personal) data that is being processed via these cookies. These parties adhere to the Privacy Shield principles and are affiliated with the US Privacy Shield. This means that there is an appropriate level of protection for the transfer of personal data. 

This statement does not apply to third party websites connected with this website by hyperlinks. For the terms of use and privacy statements of third party cookies, please refer to the respective websites. We are not responsible or liable for the way in which these third parties handle your (personal) data.

REFUSAL AND REMOVAL OF COOKIES

You can decide yourself whether to accept or reject cookies or you want your browser to notify you when a cookie is set. For this you need to adjust the settings in your browser.

Moreover, you always have the option to delete cookies already installed on the hard drive of your computer, tablet or phone.

Besides rejecting cookies via your browser, you can also install the Google Analytics Opt-out Add-on in your browser. This prevents Google Analytics from collecting information about your website visits. 

CHANGES TO THIS STATEMENT

Any information that is collected via our website is covered by this privacy- and cookie statement. We may revise this statement from time to time. If we make a change to this statement we will update the “last updated date” above to indicate when those changes have become effective. By continuing to access or use our website after those changes become effective, you agree to be bound by our revised statement. 

QUESTIONS AND CONTACT 

If you have questions or complaints, please contact us at info@dunyagoz.com or
+90 850 222 44 69 . You also have the right to lodge a complaint with the supervisory authority. 

Wir verwenden Cookies, damit Sie unsere Dienste optimal nutzen können. www.dunyagoz.com durch die Anmeldung stimmen Sie der Verwendung von Cookies zu.

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